FAQs
We offer standard and express shipping options. Standard shipping usually takes 4-6 days within the United Kingdom while express shipping delivers within 2-3 days. For more detailed shipping information, please visit our Shipping & Delivery page.
Once your order is shipped, you'll receive a shipping confirmation email with a tracking number. You can use this number to track the status of your package.
To ensure the perfect fit, we have a comprehensive size guide available on each product page. This guide includes measurements of the waist, hip, and length, to help you choose the best size. If you need further assistance, our customer service team is always ready to help with sizing recommendations.
Yes, we have a hassle-free return and exchange policy. If the item doesn't fit or if you're not satisfied, you can return it within 14 days of receiving it. Please ensure the item is in its original condition, not worn and with tags attached. Visit our Returns & Exchanges page for detailed instructions.
Once you have received confirmation that your return has been received, please allow 5-10 business days for the refund to be processed and reflected in the original payment method.
We accept various payment methods, including major credit/debit cards, Visa and
Mastercard. PayPal, and, in some regions, alternative payment options. All payment details are securely processed for your safety. Please note we do not accept American Express.
Our customer service team are available via email at customer@paperandsand.com. We aim to respond to all inquiries within 48 hours to provide you with the assistance you need.
Currently, we only offer delivery within the United Kingdom. However, please subscribe to our email list to receive updates on when we expand our shipping capabilities to other regions.
We are committed to sustainability and ethical practices. We prioritise sourcing materials responsibly and partnering with suppliers who align with our values.
Yes, we offer virtual online gift cards. They make for perfect gifts for your loved ones. Gift cards can be purchased via our customer service. Please email customer@paperandsand.com